Q1:
How do I place an order?
Our shopping cart system is very user-friendly. You can enjoy shopping here by following the simple steps listed below:
- Choose your favour items in our categories and add them to your cart by clicking "Add to cart" or "Buy now" buttons.
- Click "View cart" to check for the list of items you selected. You can add or delete items as you like in this page.
- If everything is OK, click "Checkout" button and follow the instructions to choose the shipping address and suitable shipping method as well as payment method.
- After you have completed the above steps, you will receive an invoice notification e-mail which clearly shows the details of your order.
- You can check your order status by clicking "Orders history" after you have logged in our website.
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Q2:
Why I cannot receive any email after the ordering process
is completed?
Our online shopping system will always send you an invoice notification e-mail
to your registered e-mail address in your account profile. If you do not receive
any invoice notification e-mail from us, please check whether your registered
e-mail address is correct or not.
Junk-mail filtering programs may sometimes filter out your useful e-mail, please check whether the e-mail is filtered into your junk-mail box or not
If problem still exists, please contact
us as soon as possible. Our support team will check it for you immediately.
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Q3:
How long will RCPowerSupply.com process my order?
After the checkout process is completed, you will receive an invoice notification
email immediately showing the detail of your order. Afterwards, when your payment is received,
we will ship the item to you within 2 working days by your selected shipping
method.
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Q4:
What should I pay for other than the cost of items
selected?
The shipping cost will be fully paid by the buyer. Amount of shipping cost
depends on which shipping method you have selected. Please check the Shipping
methods page for details.
Buyer only needs to pay for the cost of item and the shipping cost,
no any other surcharge is needed.
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Q5:
How can I pay?
We accept several payment methods including credit card, PayPal, Telegraphic
transfer...
Please go to our Payment methods
page for more details.
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Q6:
What will and will not be shipped by us?
We will ship everything that can be found on our store!
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Q7:
Does RCPowerSupply.com have return
policy?
We do have return policy, please visit our Return policy page for details.
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Q8:
Can I order items which cannot be found on RCPowerSupply.com?
Yes!
Please send a request email to order@rcpowersupply.com
with the Brand Name, Part Number and any other information of those item(s).
We will process your order as soon as possible.
We will check the availability of the item(s) as soon as possible and reply
you by email. If the item(s) you ordered is available, we will email you further
instructions.
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Q9:
What is Order status?
Order status shows the status of the items you have ordered. There are totally
7 status:
- Not finished
If the checkout process or the payment process is stopped due to some reasons, the order status in this order will be "Not finshed".
- Queued
If you select wire transfer as the payment method and complete the checkout process, the order status will be "Queued" --- That means waiting for payment.
- Processed
If you complete the checkout process and also the payment process successfully, the order status will be "Processed" --- That means your item(s) will be shipped to you within 2 working days.
- Backordered
If you have completed the checkout process and also the payment process but the item(s) is out of stock, the order status will be "Backordered" --- That means once the item(s) is available, we will ship the item(s) to you immediately.
- Declined
If we find any order with some problems that cannot be solved, we will decline this order by setting its order status to "Declined".
- Failed
This status is similar to "Not Finished" but it only happens when you use WorldPay payment method with unsuccessful transaction.
- Completed
After your item(s) is shipped, the order status will be "Completed".
You can check your order status in your profile after logged in.
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Q10:
What currency does RCPowerSupply.com
accept?
We accept US dollar only. The EURO prices shown beside US dollars are only for reference. All prices are calculated base on the US dollars.
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Q11:
How does RCPowerSupply.com pack the product(s) you
have ordered?
To minimize the risk of damage during delivery, we will wrap the
products with thick shock-absorbing materials and shipped with a
strong card box.
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Q12:
Will RCPowerSupply.com ship items to my country?
We will ship items to all over the world which is supported by our post office.
For reference, please visit www.hongkongpost.com.
For more detail, please go to our Shipping
methods page.
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